DIAMOND SHINE, LLC - Residential Services
DIAMOND SHINE, LLC - WE CLEAN! WE SHINE! WE SPARKLE!
 
 
RESIDENTIAL
SERVICE 
 

BIRMINGHAM, AL 35228

Phone: (205) 276-6934

E-mail: Info@diamondshinellc.name
 
Serving the Birmingham & Surrounding Area

State Certified, Licensed, Bonded and Insured.

Environmentally Friendly Cleaning
 
 
                                                               
 
Mission Statement
 
DiamondShine, LLC provides professional residential cleaning services.  Our mission is to maintain your home spotless by using natural, environmentally friendly cleaning products and methods and most importantly, free you from the overwhelming day-to-day household responsibilities.
 
 
 
The Consultation
 
Prospective clients and Sade’ Bennett, the service providers, will meet at the client's home for a consultation that generally lasts between thirty and sixty minutes.  
During the consultation, the following items will be discussed.
We will review your household needs as well as Diamond Shine, Llc policies, service guide, payments, schedules, and any questions you might have. A sample home cleaning plan, complete with room-by-room checklists, will be developed and left for your review during the first-time cleaning.
 
 
Our Services
 
For our health and yours, Diamond Shine, LLC uses only non-toxic, biodegradable cleaning products.  We choose reputable eco-friendly brands like Earth Choice green cleaning line, Seventh Generation, Mrs. Meyers, etc. as well as natural cleaners.
Cleaning visits are between two and three hours long, depending on the needs and size of your home.
 
DiamondShine, LLC will:  Give you a set time for your cleaning, with a half-hour variance to allow for travel and traffic conditions;
 
Complete all services described in the home cleaning plan, and leave a completed plan on the dining room table or other designated area; Provide its own environmentally friendly cleaning products and tools, except as agreed upon according to your preferences;  Make suggestions with regard to cleaning products and procedures to ensure prompt and thorough cleaning of the household;  
Put out or bring in residential trash cans if our visit coincides with your trash pickup day and time, and  Maintain client house keys, home plans, and alarm codes in a fireproof safe.
 
 
 
 
 
 
Diamond Shine LLC, does not:
 
  •  Provide service to households during the times that the house is occupied by unsupervised children or teenagers;
  •  Let in service people, or any others;
  •  Exchange keys with anyone other than the client
  •  Access your phone or answering machine;
  •  Use any chemical cleaning product not specified in writing; or
  •  Sell or share residential or email addresses, names, or telephone numbers with any other company or  organization.

Hours of Operation
 
Diamond Shine LLC, generally provides services between 8:00 a.m. - 8:00 p.m., Monday through Friday closed on Saturday.  Office business hours are between 8:00 a.m. -5:00 p.m. Monday through Friday; email and voicemail may be sent at any time.  When phoning or emailing reservations, our general response time is within twenty-four hours.
 
Safety
 
DiamondShine LLC, staff is always uniformed and professionally trained.  We carefully select our employees only after they have passed stringent background and drug screening checks.  Each employee is bonded and covered by our Workers Compensation Insurance plan. We ask that you to inform trustworthy neighbors, neighborhood watch organizations, relatives, and so forth that a cleaning maid will be on your property. 
Please notify Diamond Shine, LLC in advance of any person or people who may be in your home during the time of the house cleaning services.  This includes family members, service contractors, repair personnel, and so forth. 
 
 
Rates
 
Your home and cleaning needs are unique; therefore we will provide you’re with an estimate after your cleaning needs are assessed during our initial consultation.  Although the cost of natural products and methods are higher, our rates are comparable to most professional cleaning services.  
Please note that the initial consultation is free.   
 
Appointments
 
Your cleaning day will be consistent with the agreed upon schedule.  We will call advanced schedule reminders.  Please notify us in advance of any scheduling issues.  We will try to accommodate any unplanned or last minute requests.
 
Cancellations
 
Please phone or email for all cancellations at least 24 hours prior to your appointment.  You will receive a call to confirm cancellation..  Cancellations received the day prior to the scheduled appointment will be charged a $25 charge. 
Cancellations on the same day as the appointment will be charged the rate of $55 since our time has already been committed.  If we are not able to gain access to clean your home on a scheduled day, you will be billed for that day's cleaning fees. 
 
Payment Options
 
You may leave a check at your residence on the day of service. 

Pleasemake payable to Diamond Shine LLC.
You may mail your payment before the day of service to Diamond Shine LLC P.O. Box 190323, Birmingham, Alabama, 35219.
You may pay with your debit or credit card.  Our electronic payments are processed through Pay Pal and Merchant Services.  It is secure and encrypted.
DiamondShine LLC, will issue a receipt at that time or within forty-eight hours after payment is received.
 
General Information
 
Licensed,Bonded, Insured and State Certified.
 
 
 
 
PayPal Acceptance Mark